Policies and Cancellations

It is recommended you book at least 6-8 weeks in advance to secure your preferred days/times.

If you would like any nail art added to your service, or would like to indulge in one of our upgrades, please select this/notify us of this at the time of booking as more time will need to be allocated for this.

Please arrive 5 minutes early for your first appointment to allow time to complete a consultation form before the start of your nail service.

Late arrival to any appointments may result in reduced appointment time, or the need for me to rearrange to be able to fulfill your requirements.

We accept cards, cash and Bank Transfer.


We require at least 24 hours notice of cancellation prior to your appointment.

Cancellations with less than 24 hours notice will incur a 50% cancellation charge which will be added to the cost of your next appointment.

Failure to cancel or ‘no-show’ will incur the FULL  charge of the appointment.

I hope you understand that by not showing up or by cancelling with such short notice, it is highly unlikely that the time allocated for your appointment can be filled by another client.

Thank you for your understanding.


All new clients are required to pay a non refundable deposit of £15.00. This amount will then be taken off the final balance on the day of your appointment.

Appointments will be confirmed once the deposit has been received. Payment can be made in the salon via cash/card or via bank transfer.

Bank Details for deposit:


Miss Keren Smith

Sort Code: 11-01-23

Account Number: 12363763

(Please leave your name as a reference)


All bookings for individual face paints and/or hen/bridal/children’s parties require a non-refundable deposit of 50% in order to secure the booking(s). The remaining balance then needs to be paid IN FULL, no less than 7 days prior. All party bookings need to be booked at least 6 weeks in advance.

Children receiving face paints are required to be a minimum of 3 years old with an adult present.

Prosthetics are made to order and are individually priced. Please email info@creativenailstudio.co.uk for more information.


General Data Protection Regulation (GDPR)

Under the new GDPR coming into force on 25th May 2018, Creative Nail Studio is required by law, to document what personal information we keep for all clients, whether they be a one off appointment or regular clients’.

Creative Nail Studio will request your name, email and a contact number in order to make an appointment. At the time of your appointment all clients’ will be required to complete a consultation form which will also ask you to supply your address, any medical history and your doctors surgery contact details (in case of an emergency). These details are securely stored within our booking system and a locked filing system within the salon. Only Creative Nail Studio has access to these files via two different security codes and keys. If any client details are stolen Creative Nail Studio will attempt to notify you immediately via the contact information you have supplied.

Creative Nail Studio is required to keep this information for legal and insurance purposes. All information is kept for a period of 7 years from initial communication after which it will be securely destroyed unless you are still a client of Creative Nail Studio. You do have the right to see any information we keep and you can request that any data be changed or securely destroyed. If however you do request records to be permanently destroyed, we will no longer be able to carry out any treatments for you.

Creative Nail Studio will not use the information for anything other than to contact you regarding your appointment, to discuss matters relating to your treatments or to notify you of any news and/or offers within Creative Nail Studio. You can opt in/out of our newletter on the initial consultation form, and change this selection at any point. We do not pass your personal information to any third party unless legally bound to do so. E.g. to the emergency services.

Creative Nail Studio would like to publish pictures of you or part of your body to promote our work on social media platforms. If you do not want us to use your picture you must indicate this on our consultation form (in the appropriate box) otherwise, we will assume you have given consent for us to use your picture.

If you make contact through social media platforms, by using any of their messenger services or by tagging or commenting on our posts you are giving your consent for us to contact you. All social media is only accessible by Creative Nail Studio and is kept secure in accordance with their privacy policies.
Any information you have given in a text message via mobile phone is accessible only by myself, Keren Smith, and my phone is locked with a security code and finger print recognition. You may request that these text messages are deleted once I have uploaded the information on your record card.

Contact Details
Keren Smith – Owner
Trading name: Creative Nail Studio
Address: 6 St John’s Street, Bury St Edmunds, Suffolk. IP33 1SQ
Tel no: 01284 725000
Dated: Wednesday 23rd May 2018